Company Information

Welcome to iCruiseApp Travel & Tours ("iCruiseApp"), your trusted platform for travel agency services, cruise reviews, and bookings. By using our services, you agree to abide by these Terms and Conditions, which are governed by the laws of the State of Florida.

Services Offered

At iCruiseApp, we provide a variety of travel-related services:

• Booking cruises and associated travel arrangements.

• Offering travel insurance and financing options through third-party providers.

• Enabling users to read and write reviews for cruises, destinations (ports), and excursions.

• Enabling users to read and capture cruise ship incidents.

• Compare cruise lines, cruise ships, and destinations.

• Provide cruise recommendations based on interests and preferences.

• Explore details of cruise lines, cruise ships, upcoming cruise itineraries, regions, destinations.

  Please note, we do not offer visa services. Users are solely responsible for ensuring they have the necessary documentation for travel.

User Responsibilities

Users of iCruiseApp are expected to adhere to the following responsibilities:

Accurate Information: Users must provide truthful and accurate personal details when creating accounts, making bookings, or submitting reviews.

Compliance with Policies: Users are required to follow all iCruiseApp policies, including those related to bookings, cancellations, payments, and content submissions.

Prohibited Activities: Users must refrain from:

• Posting false or misleading reviews.

• Using the platform for unlawful purposes.

• Attempting to disrupt or compromise the website's security.

Respectful Conduct: Users should interact respectfully with other users, service providers, and staff, avoiding abusive or offensive behavior.

Age Restrictions: Users must be at least 18 years of age to access certain services, including booking travel arrangements.

Financial Responsibility: Users are responsible for all charges incurred through their accounts and must ensure timely payments for bookings and services.

Adherence to Third-Party Terms: Users engaging with third-party services, such as travel insurance or financing, must comply with those providers' terms and conditions. Disputes related to third-party services should be directed to the respective providers, as iCruiseApp does not assume responsibility for resolving such matters.

Review Guidelines: When submitting reviews, users should provide honest and constructive feedback, avoiding inappropriate or offensive language.

iCruiseApp reserves the right to disable or remove accounts that violate these responsibilities without notice.

Booking Guidelines

• Reservation Accuracy: Users must carefully review booking details, including dates, destinations, and passenger information, before confirming reservations. This responsibility aligns with payment obligations, which include ensuring accurate payment details and adhering to specified deadlines to avoid cancellation. Errors must be reported to iCruiseApp within 24 hours for correction. Last-minute or hot deals may require faster corrections or may be non-changeable.

• Booking Procedures: Users can request bookings directly through the site using our "Book Upcoming Cruises" form. In certain cases, self-service booking options are available directly on the site. Groups wishing to book multiple rooms are advised to use the "Book Upcoming Cruises" form or contact customer service for assistance.

• Payment Obligations: Full or partial payments must be made by specified deadlines. Failure to do so may result in cancellation. Accepted payment methods include credit cards, debit cards, and third-party payment platforms such as PayPal. Deposit deadlines and final payment schedules will be outlined during the booking process. In certain cases, iCruiseApp may charge service fees, for example, when booking flights. We do not charge users any commissions for cruise booking services; those are free of charge.

• Booking Modifications and Cancellations: Changes to confirmed bookings may incur fees in accordance with the cruise line or third-party policies. Refund eligibility for cancellations will follow these terms and may include non-refundable fees, such as for promotional bookings, discounted fares, or last-minute deals. Individuals are responsible for adhering to third-party policies and may be subject to a loss of payment in cases of late cancellations or no-shows. iCruiseApp will make every effort to assist users in recovering costs but cannot guarantee reimbursement.

• Travel Documents: Users are solely responsible for obtaining necessary travel documents, such as passports, visas (if required), and vaccination records. iCruiseApp is not liable for any travel disruptions, delays, or cancellations resulting from missing or invalid travel documents.

• Availability and Confirmations: Inventory availability is owned by third-party partners providing the services. While iCruiseApp cannot guarantee the accuracy of availability, we will attempt to place a hold on inventory to secure bookings on your behalf. Time restrictions may apply to holds, and users must make full or partial payments by the expiration date to retain the reservation. If payment is not made on time, the inventory may become unavailable. Once a booking is confirmed, users will see it reflected in their account and receive an email confirmation. If users do not receive the email, they should check their junk or spam folders. For any questions, users can contact customer support.

• Dispute Resolution: Any disputes regarding bookings should be raised directly with iCruiseApp's customer service team. A reasonable timeframe will be provided for resolution.

Review Guidelines

• Honesty and Accuracy: Reviews should reflect genuine personal experiences and relate to travel, cruises, or excursions booked through the platform.

• Prohibited Content: Reviews must not contain false information, promotional material, or defamatory language.

• Constructive Feedback: Criticism must remain constructive and actionable.

• Content Standards: Reviews must avoid obscene or inappropriate language, personal attacks, or discriminatory remarks.

• Relevant Details: Include specifics such as the name of the cruise ship, excursion, or port visited.

• Photo/Media Guidelines: Uploaded photos or videos must adhere to content standards, be relevant, and respect copyright and privacy.

• Automated and AI-Generated Content: Some reviews on the site may be contributed by non- registered users or generated through automated processes, including AI technology. These reviews are included to provide broader insights but may not always reflect personal travel experiences.

• Moderation Policy: All reviews are subject to moderation. Users whose reviews are removed will be notified with a reason. Users may contest the removal by contacting customer support and providing additional context for their review. iCruiseApp reserves the right to edit, decline, or remove reviews that violate these guidelines.

Privacy and Data Protection

• Data Collection: iCruiseApp collects personal information, such as name, email address, payment details, and travel preferences, to facilitate bookings, manage user accounts, and provide personalized services.

• Data Usage: Personal data is used for the following purposes: Processing bookings and payments; Communicating updates regarding reservations or account activity; Enhancing the user experience through personalized recommendations; Conducting surveys or promotional campaigns.

• Data Sharing: iCruiseApp may share user data with third-party service providers (e.g., cruise lines, insurance providers, payment processors) to fulfill bookings or deliver related services. Data is not sold to unauthorized third parties.

• Data Storage: Personal information is stored securely until deleted by the user. However, archived records may be retained for up to five years for legal, operational, or security purposes.

• User Rights: Users have the following rights regarding their personal information: Right to Access: Users can request access to the personal data iCruiseApp holds about them. Right to Delete: Users may request the deletion of their personal information, subject to applicable legal or operational requirements. The deletion process typically takes up to 30 days from the date of the request. Users are required to submit their request through iCruiseApp customer support and provide verification of their identity to ensure the security of the process. Right to Opt-Out: Users can opt out of the sale of their personal information by contacting support to inform the company to "Do Not Sell My Personal Information." Right to Non-Discrimination: iCruiseApp will not discriminate against users for exercising their privacy rights, such as opting out of data sales or requesting data deletion.

• Cookies and Tracking: iCruiseApp uses cookies to improve website functionality and enhance user experience. Users can manage cookie preferences through browser settings.

• Breach Notification: In the event of a data breach, affected users will be notified promptly, along with appropriate regulatory authorities, in compliance with applicable laws.

• Data Protection Inquiries: Users with questions or concerns about their data privacy rights can contact iCruiseApp customer support for assistance.

Third-Party Links, Services, and Advertisements

• Links to Third Parties: iCruiseApp may provide links to third-party websites or services, such as advertisers, travel partners, or service providers, for the convenience of users. These links are provided for informational purposes only and do not constitute an endorsement or guarantee of the content, products, or services provided by third parties.

• Third-Party Listings: Companies and third-party providers may list their services, such as excursions, activities, or promotions, on the iCruiseApp platform. These listings are provided for user convenience and information.

• Non-Endorsement: iCruiseApp does not endorse or guarantee the quality, safety, or reliability of any third-party services unless explicitly stated. These listings are advertisements, and iCruiseApp is not responsible for any issues or disputes arising from their use.

• User Responsibility: Users are encouraged to independently verify the credibility of third-party services and review their terms and conditions before engaging or making purchases.

• Disclaimer of Responsibility: iCruiseApp is not responsible for the accuracy, legality, or content of third-party websites or services. Users accessing third-party links do so at their own risk, and any interactions with third-party websites are governed by their respective terms and conditions.

• Disclaimer of Liability: iCruiseApp disclaims all liability for damages, losses, or inconveniences caused by third-party services or advertisements on the platform. Any disputes must be resolved directly with the respective third-party provider.

• Independence of Third Parties: iCruiseApp does not control or assume liability for any actions, omissions, or policies of third-party websites or services linked through the platform. Users are encouraged to review the terms, policies, and practices of third-party services before engaging with them.

• Reporting Issues: Users encountering problems with third-party content or services linked through iCruiseApp are encouraged to report these issues to iCruiseApp for review and potential removal of the link if necessary.

• Cruise Line Content Management: Cruise lines may request to "claim" their applicable company profile on iCruiseApp. To address disputes or issues related to claimed profiles, such as inaccuracies or compliance violations, iCruiseApp will review the reported content and reserves the right to temporarily disable editing privileges for the cruise line while the matter is investigated. If necessary, iCruiseApp may also revert to user-generated content or remove disputed content entirely until a resolution is reached. To do so, they must provide legal proof of ownership and pay an established fee, which can be monthly, quarterly, or yearly. Upon approval, cruise lines will gain the ability to update and manage their content directly on the platform. This includes, but is not limited to, information about their services, ships, and itineraries. In these cases, specific information presented may be cruise-line driven rather than user- generated. iCruiseApp reserves the right to monitor updates for accuracy and compliance with platform guidelines.

Dispute Resolution

• Informal Resolution: Users are encouraged to contact iCruiseApp customer service to attempt to resolve disputes informally. Most disputes can be resolved without the need for formal proceedings.

• Mandatory Arbitration: If informal resolution is unsuccessful, disputes will be resolved exclusively through binding arbitration, conducted in accordance with the rules of the American Arbitration Association (AAA). Arbitration will take place in Florida and will be conducted virtually unless both parties agree to an in-person session. Arbitration decisions are final and binding, and the right to appeal is limited under federal law.

• Class Action Waiver: Users agree to resolve disputes individually and waive the right to participate in any class, collective, or representative action against iCruiseApp.

• Costs and Fees: Each party will bear its own arbitration costs and attorney fees. However, the user may be reimbursed for filing fees if the arbitrator determines their claim is non-frivolous. iCruiseApp reserves the right to recover costs from users for frivolous or bad-faith claims.

• Governing Law: All disputes will be governed by the laws of the State of Florida, without regard to conflict of law principles.

• Opt-Out Option: Users may opt out of mandatory arbitration within 30 days of agreeing to these terms by sending written notice to iCruiseApp. This notice must be sent via email to arbitration-optout@icruiseapp.com or by certified mail to iCruiseApp's legal department. The notice should include the user's full name, account information, and a clear statement of their intent to opt out of arbitration.

Updates to Terms and Conditions

• User Responsibility: Users are responsible for reviewing the latest version of the Terms and Conditions each time they log in to the iCruiseApp platform. Continued use of the site constitutes acceptance of any updates.

• Notification of Changes: iCruiseApp may notify users of significant updates to the Terms and Conditions through methods such as: A notice posted on the website; Email notifications to registered users; A prompt upon logging in.

• Acceptance of Updates: By continuing to use the platform after updates have been published, users acknowledge and agree to the revised terms. Users who do not agree must discontinue use of the platform.

Contact and Support

• Contacting Support: All support inquiries should be submitted directly through the website's support page. This ensures proper documentation and quicker resolution of user concerns.

• Response Times: While iCruiseApp attempts to address support inquiries in real time, users can expect a response within one business day.

• Email Confirmation Issues: If users do not receive an expected email, they should check their spam or junk folders before contacting support for assistance.

Contests and Promotions

• General Terms: From time to time, iCruiseApp may run contests, promotions, or giveaways offering rewards such as prizes, gift cards, or special offers. Participation in these events is voluntary and subject to additional terms and conditions specific to each contest or promotion.

• Eligibility: Eligibility requirements, including age and residency restrictions, will be clearly outlined in the contest terms. Employees of iCruiseApp and their immediate families may be ineligible for certain contests.

• Acceptance of Terms: By participating in any contest or promotion, users agree to be bound by the specific terms and conditions associated with that event, as well as these general Terms and Conditions.

• Disqualifications: iCruiseApp reserves the right to disqualify any participant for failing to adhere to contest rules or for any fraudulent activity.

• Prize Fulfillment: Prizes will be delivered as described in the contest terms. iCruiseApp is not responsible for delays or issues caused by third parties in the delivery process.

Intellectual Property

• Ownership of Content and Trademarks: iCruiseApp owns all rights to the content on its website, including but not limited to text, graphics, logos, images, videos, pricing strategies, algorithms, and software. The iCruiseApp name and logo are trademarks owned exclusively by the company and may not be used without explicit written permission.

• Permissible Use of Content: Users are granted a limited, non-exclusive license to access and use the content on the iCruiseApp website for personal and non-commercial purposes, such as researching cruises or submitting reviews. Unauthorized use, such as copying, modifying, distributing, or republishing content without permission, is strictly prohibited.

• Prohibited Uses: Users may not use iCruiseApp content for commercial gain, including but not limited to creating derivative works, advertising, or competing services. Trademarks, such as the iCruiseApp name and logo, may not be used in any way that implies endorsement or affiliation without prior consent.

• User-Generated Content: By submitting reviews, photos, or other materials to iCruiseApp, users grant the company a non-exclusive, royalty-free, worldwide license to use, reproduce, and display the content on the platform and related promotional materials. Users affirm that they own the rights to any content they submit and that it does not infringe on third-party copyrights or trademarks.

• Sharing Content on Social Media: Users are encouraged to share publicly accessible content from the iCruiseApp website on social media platforms for non-commercial purposes, provided that: Shared content includes proper attribution to iCruiseApp; The content is not modified or used in a misleading context.

• Prohibited Uses in Sharing: Users may not share content in a manner that: Implies sponsorship, endorsement, or affiliation with iCruiseApp without explicit consent; Violates the intellectual property rights of iCruiseApp or third parties.

• User Responsibility in Sharing: iCruiseApp is not liable for how shared content is further used, modified, or misrepresented by third parties on social media platforms.

• Reporting Violations: Users may report unauthorized use of iCruiseApp content or trademarks by contacting the company directly. Violations may result in legal action, removal of offending content, or other corrective measures.

• Disclaimers: iCruiseApp disclaims any liability for third-party misuse of website content and encourages users to report infringements promptly.